Optus CX

Designing a series of illustrated slides that explain the concept of a new digital initiative that would enhance the CX (customer experience) of Optus clients and in turn make life easier and more streamlined for internal staff within Optus.

The CX Champ Community

Right now there are Optus staff who are advocating the Optus CX in a way that isn’t recognised - and most are doing so voluntarily.

Let’s not force the behaviour. Instead, lets recognise their initiative, reward and amplify the behaviour.

Infographic

Communicating the 4 Blockbusters that will drive rapid change and inspire signature customer experiences.

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